More than one year handling local IT operations for a site, with autonomy in incident resolution and coordination with other sites when required.
Professional experience
Experience in support and systems.
Experience prioritized by relevance to systems, HelpDesk and IT infrastructure roles.
Accumulated experience in technical support, systems, networks, deployments and user support.
Active Directory, VPN, ticketing, certificates, peripherals, printing and workstation support.
JAN 2025 — PRESENT
Responsibilities and tasks
- Daily user support by phone and ticketing.
- User management and operational tasks in Active Directory.
- IP telephony support and configuration.
- VPN installation and configuration.
- Certificate, peripheral and printer support.
- For more than a year, acting as the local IT reference technician for the Madrid site and independently handling local IT operations.
- Coordination with teams at other sites when required.
OCT 2023 — SEP 2024
Responsibilities and tasks
- User support by phone and ticketing system.
- VPN installation and configuration.
- Certificate management.
- Peripheral and printer support.
FEB 2023 — OCT 2023
Responsibilities and tasks
- Equipment migration.
- Post-migration resolution of configuration-related incidents.
- Certificate and peripheral support.
- Resolution of network and printing incidents.
SEP 2022 — FEB 2023
Responsibilities and tasks
- Initial retail work followed by a transition into technical duties.
- Installation and configuration of Windows systems.
- Equipment maintenance.
- Ticketing software support.
- Work with servers, domains, networks and printers.
FEB 2021 — SEP 2022
Responsibilities and tasks
- Installation and configuration of Windows systems.
- Customer service and user support.
- Incident resolution.
- Support for domains and workgroups.
OCT 2020 — FEB 2021
Responsibilities and tasks
- System monitoring through MDM.
- Windows incident management.
- Support for iOS and iPadOS devices.
MAR 2018 — JUL 2018
Responsibilities and tasks
- Customer service.
- Installation of video intercom and door-entry systems.
- Antenna installation.
- Work with electrical circuits.
- Security camera installation.
Additional experience
Crew Member · McDonald'sOCT 2024 — JUN 2025
Customer service, till operation, inventory, restocking, food handling, store closing and training new staff across different positions.